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Help & buying guide

A clear path to your toolkit.

Choose a product that fits your goal

Check the outcomes, included formats, and software requirements listed on each product page before you buy.

Verify your email, then pay

You don’t need a password. Enter your email and we’ll send a sign-in link — that email is where your purchases live. Payment is with MTN MoMo: confirm it only inside MTN’s own prompt. Madeizzy will never ask for your MoMo PIN. Paid checkout isn’t open yet; product pages say so until it is.

If payment is still pending

A delayed response isn’t proof that a payment failed. Keep your order reference, return to the order status screen, and avoid paying again until the first attempt has a confirmed outcome.

If you can’t find your purchase

Sign in using the email you used at checkout. If you can’t access that email, support will need to verify ownership before changing account access.

Download and start using it

Once signed in, open My Library and choose your toolkit. Every download is authenticated and checked against your purchase.

Free products

Products marked Free cost nothing. Sign in with your email and choose Get this for free — it’s added to My Library straight away. You only need to get each product once.

Already bought it? Updates and new editions

If you already have a product, we’ll show Already yours instead of asking you to pay again. When a creator updates a product, you always keep the version you got. If the update is included, you’ll see the new version in My Library too. If it’s released as a new edition, your version stays yours and the new edition is offered separately.

If a product is no longer on sale

Creators can stop selling a product. If you already have it, it stays in My Library and you can keep downloading it.

Selling on Madeizzy

Creators sell through Madeizzy Studio, a separate workspace for setting up a store and preparing products. Studio is invitation-only while we onboard creators individually. If you’ve been invited, sign in to Studio with the email address the invitation was sent to. If you’d like to be considered, sign in and open a support case telling us what you make.

Still stuck?

Sign in and open a support case — it’s the fastest way to reach us, and keeps the conversation tied to your account so we can verify your purchase.

Published response-hour targets haven’t been set yet — cases are answered as they come in for now.